FAQs

How do I search for wine online?
You can search our online cellars using the ‘browse’ or ‘search’ options that you see to your right. You’ll find these options on every page of our website. If you’re not too sure what you’re after you can browse through our ‘best sellers’, or our ‘special offers’, or click on ‘wine of the week’. If you know what you want, you can search by varietal, bodega, style or price and select something more specific. And if you click on a specific wine, or a collection of wines, you’ll find all the important information for that particular wine or collection.

 

What is the minimum order?
There is no minimum order, but anything under twelve bottles incurs a delivery charge. So, we charge you the same regardless of whether you buy one bottle or eleven bottles. Buy twelve and it’s free.

 

Where do you deliver to?
You can arrange to have your wine delivered to any UK address (excluding the Channel Islands). Unfortunately we are not able to deliver to PO Boxes or to BFPO addresses. 
 We do deliver to other EU countries and Switzerland, but you need to arrange that with us via email.

 

How much does Economy Delivery cost and how long does it take?
Our delivery charge is £10.00 including for any order of less than twelve bottles. We promise to deliver your wine within five working days. At checkout please leave instructions about where to leave your wine in case there's nobody home when we deliver. 

Can I choose a day for delivery?
Yes you can, but to do that you'll have to pay a little extra and use our Premium Service. The cost of this service depends on where you live. If you select our Premium Service at checkout and specify your chosen day, we'll tell you how much that'll cost. You can then decide to go for it, choose another day, or stick with Economy.

 

Do I need to be there to take the delivery?
No you don't. If you want us call on your neighbour, leave in the garage, porch, or shed, then leave us a note when you’re checking out, the driver will leave a card with details of what to do next.

 

How do I know my order's gone through and how do I check where my order is?
We’ll email you to confirm your order and we’ll send you another email when your order has been dispatched.

 

What do I do if I want to cancel my order or I’ve made a mistake?
Once you have placed an order by going through our checkout procedure you’ll not be able to cancel it. You’ll need to wait until your wine is delivered. You can email us up to 7 days after receiving your wine, asking to return it. We don’t ask questions, we simply email you back to organise pick up, and as long as the wine is perfect condition, we’ll refund the full amount to your card.

 

What is a Ruta 40 account?
A Ruta 40 account allows you to buy wine without having to give us your details every time. We don't store your card details unless you have signed up to one of our clubs (and then they are encrypted, so we don’t even know what they are!) Your username and password are those you provided at checkout and you’ll receive a separate email confirming these details. The next time you visit our website, login using the link in the blue box in the top right hand corner. You’ll then be able to access your account page. If you need to update any of your details, at any time this is the place to do it. In addition, your account page contains a list of all the wines you’ve bought from the Ruta 40 shop and/or all the wines you have received from one of the Ruta 40 wine clubs. You’re able to write a few notes about each wine to help you remember what you thought. As our customer base grows we’ll be adding more and more features to your account page. Do use the feedback button on the website to let us know if there’s anything you would like us to add.

 

Checking out automatically creates a Ruta 40 account in my name. What do I do if I don’t want a Ruta 40 account?
When you checkout for the first time, either to buy wine, or sign up to one of our clubs, our system automatically creates an account for you. You’ll get an email once you have completed checkout with your account details. If you’re buying wine from our shop you can choose to click on the ‘deactivate’ button in this email and your account will be immediately deactivated, without affecting your current order. It just means that next time you want to buy wine you’ll have to go through the entire check out process again. If you’ve signed up to the club we need to create an account for you, so that our system can automatically send you our wine selection every quarter. If you’re signing up to the club and don’t already have an account, you’ll not be given the option to deactivate your account.

 

How secure are my details?
Any information you provide is stored on our secure servers and we use strict procedures and security features to try and prevent unauthorised access. All payment transactions are encrypted, using SSL technology. Every page that contains any of your details will display the yellow padlock in the bottom right hand corner of your browser and the web address will begin https://. If you right click with your mouse button on any of the secure pages and select 'properties' you will be able to view our security certificate.

 

What do you do with the data you collect about me?
We use the data we collect about you to create a better service for you. If you sign up to our newsletter we’ll contact you regularly with our latest news and offers, but if you haven’t, we won’t! Our suppliers sometimes need to know a few things about you, so we do have to give them some of your information. For example, our delivery company will need to know your name and address. 

 

I can’t see VAT anywhere?
That’s because all the prices you see are inclusive of VAT. Please remember that the prices quoted for our wines, or collections of wines, do not include delivery. 

 

My wine is corked. What should I do?
This doesn’t happen often, but it can happen. If it happens to you, email or call us and we’ll organise a full refund or replacement.